A business English e-mail in my imagination③ -The report of defects-

I'm nakamort.

■Learning English (Feb 16)

Listening to the English conversation

Reviewing the Red book 

A business English e-mail in my imagination ③

 ■Progress 

It is a little behind my schedule.

■Impression

I was am glad to study English, because my daughters and I learned that it together.

■Notice  

I also studied world history. It was fun because it was not for testing.

It's my new hobby.

■A business English e-mail in my imagination ③

From Stephene

To Ronald

Subject: The defects of our products 

Dear Ronald 

I have a report about our products. Recently, we have gotten it from our customers information of a few defects that product A doesn't work suddenly. We want try to find the cause and improve that it.

So I'll we'll send you back the product which can't work normally. Could you examine the defects? Because I need to report the cause to my boss, please submit a report in detail.

Moreover, I have some defective products now, so please let me know the place where I should send them.

Best regards,

Stephene

From Ronald

To Stephene

Subject Re:The defects of our products

Dear Stephene

We are awfully sorry to have troubled you.   

Would you send me us all of them?  When I recieve them, I'll send to our factory. 

We will investigate at the quality control department so please give us a little time. I will inform you about the cause by e-mail as soon as we know that and submit the report later.

Best regards,

Ronald